General
Merchandise Return Policy
We stand behind the
quality of all our products. You may return any item in its original
condition, for any reason, up to thirty days from shipment date. We
will gladly issue a gift certificate covering the value of your
return that may be used to purchase any item(s) we carry. Or, if you
prefer, we will replace any item, or issue you a full refund—
it's your choice! If we have made a mistake, we'll also refund the
shipping charges.
Software, and audio and
video tapes, must be returned unopened.
Personalized
Item Return Policy
Due to the nature of
high-volume shipping, AstrologyGuidance.com cannot guarantee that
merchandise will be received without cosmetic or incidental
imperfections. You may return items (except for those noted below)
for a full refund, excluding shipping charges.
AstrologyGuidance.com
cannot exchange or replace items that have been personalized or
made-to-order per customers' instructions. Printed astrological
reports and audio-taped astrological readings are considered
personalized items and may not be returned. Jewelry that has been
altered, engraved or that has received any type of custom work per
customers' instructions may also not be returned.
AstrologyGuidance.com
does not pay for return shipping.
How
do I return something to AstrologyGuidance.com?
Returning an item to
AstrologyGuidance.com is easy!
Please complete the
Returns Form found on the back of your packing slip, and include it
with any returned merchandise. Including this form will allow us to
process your return more rapidly and will reduce the possibility of error.
Note: If you don't
have a Returns Form, you can obtain a new one by calling our order
line at (760) 778-7734. Don't forget to write your Order ID on it,
which is also found on your packing slip.
Use the pre-addressed
United States Postal Service Return Label in your package. Simply
peel off the return label from the enclosed yellow card, and affix it
to the outside of your shipment box.
We will charge your
credit card for return postage when we receive your package. You will
not be charged for return shipping if the return is due to our error.
If you prefer to use an
alternate form of return shipping, simply send it to the following
address. Please don't forget to include the completed return form!
J&J Enterprises
Return Dept.
69115 Ramon Rd., PMB 329
Cathedral City, CA 92234
Note: Some of our
shipments require special handling. For those packages, we have not
enclosed a pre-addressed return label, and ask that you simply send
your returns to the AstrologyGuidance.com address listed above.
If you have any questions
regarding our return policy, please e-mail
us, or contact our Order Assistance line at (760) 778-7734
Monday through Friday, 10AM to 5PM Pacific Time.
Help
